What’s the biggest problem you face in managing a call center?

Running a call center sounds simple on paper, but in reality, there are so many moving parts—agents, call volume, customer expectations, and performance tracking.

Some common issues I’ve seen:

• Missed or dropped calls
• Poor routing
• No visibility into agent performance
• Difficulty in measuring conversions

Curious to hear from others here—what’s been the hardest part for you?

And how are you currently solving it?